go138 takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold over your own information as a go138 member.
Six core promises that define how go138 handles your personal data — summarised here, detailed in full below.
Every byte of data exchanged between your device and go138's servers is encrypted in transit using industry-standard 256-bit TLS/SSL technology — the same standard used by international banking platforms and major payment networks.
go138 will never sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers. Your information exists to deliver a great gaming experience and to keep your account secure — nothing else.
Every go138 member has the right to access, correct, and request deletion of their personal data at any time. Submit a request via [email protected] and our team will respond within 10 business days.
go138 collects only the data that is strictly necessary to operate the platform, verify your identity, process transactions, and communicate with you. We do not collect data for speculative future purposes.
Where data is shared with service providers — such as payment processors, KYC verification partners, or game studios — those providers are contractually bound to handle your data in compliance with applicable privacy standards and may not use it for any other purpose.
In the unlikely event of a data security incident that materially affects your personal information, go138 will notify affected members by email within 72 hours of becoming aware of the breach, consistent with international data protection best practice.
In this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:
This Privacy Policy applies to all Personal Data collected by go138 in connection with the operation of the Platform, including data collected when you:
This Policy should be read in conjunction with the go138 Terms & Conditions. By registering an account or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the processing of your Personal Data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.
go138 collects Personal Data in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP / Passport / SIM number | Account registration; KYC verification; age-gating (21+) |
| Contact Data | Email address, Indonesian mobile phone number, residential address | Account communications; promotional notifications; support |
| Financial Data | Bank account name, bank account number, e-wallet ID, transaction history | Processing deposits and withdrawals; fraud prevention; AML compliance |
| Technical Data | IP address, browser type, device model, operating system, session tokens | Platform security; fraud detection; service optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click-path data | Platform improvement; responsible gaming monitoring; personalisation |
| KYC Documents | Scanned ID card, proof of address, selfie / liveness check | Mandatory identity and age verification prior to withdrawal |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support quality; dispute resolution; training |
We do not collect sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data — unless biometric verification is explicitly requested as part of the KYC process and you have separately consented to it.
go138 collects Personal Data through three primary channels:
go138 processes your Personal Data only for the specific, legitimate purposes listed below. We do not process data for purposes incompatible with those stated here without obtaining your separate consent.
go138 does not sell, rent, or trade your Personal Data to any third party. We share your data only in the following limited circumstances:
go138 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, and to comply with applicable legal obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years after account closure | AML compliance; dispute resolution; regulatory obligations |
| KYC Documents | Duration of membership + 5 years after account closure | Mandatory retention under AML and KYC standards |
| Financial & Transaction Data | Duration of membership + 7 years after last transaction | Financial record-keeping; chargeback disputes; AML audit trail |
| Technical & Usage Data | Up to 24 months from collection | Fraud detection; platform optimisation; responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Dispute resolution; quality assurance; training |
| Marketing Preferences | Until opt-out + 1 year | Preference management; regulatory proof of consent |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where anonymisation is not technically feasible, data is archived with restricted access controls pending scheduled deletion.
go138 implements a layered security architecture to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. Our key technical and organisational measures include:
go138 uses cookies and similar tracking technologies to operate the Platform, improve performance, and understand how members interact with our services. The types of cookies we use are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core Platform functionality including login sessions, shopping cart equivalents (deposit flow), and security tokens. Cannot be disabled. | Session / up to 24 hours |
| Performance & Analytics | Collect anonymised data on page load times, error rates, and navigation paths to improve Platform stability and speed. | Up to 12 months |
| Functional | Remember your language preferences, display settings, and last-visited game category to personalise your experience. | Up to 6 months |
| Fraud Prevention | Fingerprint device and session characteristics to detect bot activity, credential-stuffing attacks, and multi-account abuse. | Up to 12 months |
go138 does not use third-party advertising cookies or retargeting pixels that would result in your data being passed to advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent core Platform functions from operating correctly and may result in your inability to log in or complete transactions.
As a go138 member, you hold the following rights in respect of your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request". go138 will acknowledge your request within 24 hours and provide a substantive response within 10 business days.
Request a copy of all Personal Data go138 holds about you, along with information about how and why it is processed.
Request correction of any inaccurate or incomplete Personal Data held about you. Some corrections may require KYC re-verification.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML rules.
Request that we restrict processing of your Personal Data while a rectification or objection request is under review.
Request a structured, machine-readable copy of Personal Data you have provided to go138, to transfer to another service provider of your choice.
Object to the processing of your Personal Data for direct marketing purposes at any time. We will cease marketing communications immediately upon receipt of a valid objection.
go138 is strictly an adults-only platform. In line with our Terms & Conditions, go138 services are available exclusively to individuals who are 21 years of age or older. go138 does not knowingly collect Personal Data from anyone under the age of 21.
Age verification is a mandatory component of the registration and KYC process. If go138 becomes aware that Personal Data has been collected from an individual under the age of 21, the Account in question will be immediately suspended, all associated funds will be frozen pending review, and the Personal Data of the underage individual will be deleted from our systems as expeditiously as possible in accordance with our legal obligations.
If you are a parent or guardian and believe that your child under the age of 21 has registered a go138 Account or submitted Personal Data to the Platform, please contact us immediately at [email protected] with the subject line "Underage Account — Urgent". We will prioritise your request and take immediate action.
go138 operates as an internationally licensed gaming platform. As a result, certain Personal Data may be processed or stored on servers located outside of Indonesia — for example, where our KYC verification partners or game software providers maintain data centres in other jurisdictions.
Where Personal Data is transferred internationally, go138 ensures that appropriate safeguards are in place to protect your data at a level consistent with this Privacy Policy. These safeguards may include:
By using the go138 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia where such transfers are required to deliver the Platform's services.
go138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. Where changes are material — meaning they significantly affect how your Personal Data is collected, used, or shared — we will notify registered members by email at least seven (7) days before the amended Policy takes effect.
Minor changes, such as typographical corrections, clarifications that do not alter the substance of any clause, or updates to contact information, may be made without advance notice. The "Last Updated" date at the top of this page always reflects when the most recent version of the Policy came into effect.
Your continued use of the go138 Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with a material change, you must discontinue use of the Platform and may request account closure by contacting [email protected] before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way go138 processes your Personal Data, please get in touch using the channels below:
go138 aims to acknowledge all privacy-related correspondence within 24 hours and to resolve substantive requests within 10 business days. Where a request is complex or involves a large volume of data, we will inform you of the extended timeline and the reason for the delay.
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